Alerts

Onelo opens an incident when a feature's error rate spikes above its alert rule. Configure email recipients per app and tune thresholds per feature.

Auto-rule per feature

The first time the SDK reports an event for a new featureName, a row is created in monitor_alert_rules with a sensible default. You never have to provision rules manually.

Field	Default	Notes
error_threshold	0.10	Fraction; 0.10 = 10% errors over the window. The auto-rule trigger sets 0.10 (the raw column default is 0.05).
window_mins	15	Sliding window in minutes.
enabled	true	Set to false to silence alerts for this feature without deleting the rule.

Source: supabase/migrations/20260426000002_monitor_alert_rules_auto.sql.

Configure thresholds

Open the dashboard → Monitor → click a feature row → Configure alert. Edit error_threshold and window_mins, or flip enabled to false to disable alerts entirely for that feature. Changes apply on the next evaluation tick.

Email config (per app)

Recipients and templates live in the monitor_alert_config table — one row per app. Edit them in the dashboard; persisted via PUT /api/monitor/alert-config.

Field	Type	Description
alertEmails	string[]	List of recipient email addresses.
alertEnabled	bool	Master switch for outbound alert emails.
recoveryEnabled	bool	When true, send an “all clear” email once error rate drops back below threshold.
alertSubject	string	Templated subject — supports {{app_name}}, {{feature_name}}, {{error_rate}}, {{errors}}, {{total}}, {{window_mins}}, {{incident_number}}, {{last_error_block}}, {{affected_str}}, {{dashboard_url}}.
alertHtml	string	Templated HTML body — same variables as alertSubject.
recoverySubject	string	Templated subject for recovery email — supports {{app_name}}, {{feature_name}}, {{error_rate}}, {{incident_number}}, {{dashboard_url}}.
recoveryHtml	string	Templated HTML body for recovery email — same variables as recoverySubject.

Free plan: daily alert-email cap. Alert emails on Free are capped per day. When the cap is reached, the incident still opens (visible in the dashboard and the in-app bell) but no email is sent, and it is not retried later for that incident. Pro and Business are uncapped.

Include {{app_name}} in your subject and body — if you manage multiple Onelo apps, recipients need to know which one the alert is about. The dashboard surfaces a warning on the app's Notifications page if a custom template is missing this variable.

json

{
  "appId": "b3c4d5e6-…",
  "alertEmails": ["[email protected]", "[email protected]"],
  "alertEnabled": true,
  "recoveryEnabled": true,
  "alertSubject": "[Onelo] {{app_name}} · {{feature_name}} error rate {{error_rate}}",
  "alertHtml": "<p>{{app_name}} / {{feature_name}}<br/>Last error: {{last_error_block}}</p>"
}

Incident lifecycle

When a rule fires, Onelo opens a row in monitor_incidents. Numbering is per-workspace — unique across all apps in your tenant — and assigned by the next_incident_number(p_app_id) RPC, so your workspace's first incident is INC-0001 (a second app continues the same sequence).

Field	Description
peak_error_rate	Highest error rate observed during the incident.
last_error	Most recent error string sampled while the incident is open.
affected_users	Count of app sessions active in the alert window — an approximation of reach, not a distinct count of users who hit the error.
priority	low / medium / high. Defaults to high. Editable.
description	Free-form incident description, editable in the dashboard.
notes	Separate free-form operator notes, editable in the dashboard.
alert_sent	Boolean, informational. Set once the email send was attempted (or skipped by the daily cap). Duplicate emails are prevented by the one-open-incident-per-feature rule, not this flag.
status	open / resolved.

Incidents auto-resolve. A 1-minute scheduler (backend/app/scheduler.py) closes an open incident once the error rate drops back below the threshold, and sends a recovery email when recovery_enabled is on. Auto-resolve needs success traffic in the window — silence alone never closes an incident, so an error-only feature stays open until you click Resolve. You can always resolve manually (PATCH /api/monitor/incidents/{id} with status='resolved').

Reopen on regression. If the error recurs after an incident was resolved (manually or automatically), the same incident reopens instead of opening a new one — reopen_count increments, reopened_at is set, and it shows a ↻ badge. Resolving manually never blocks a future reopen.

In-app notifications

The bell icon in the dashboard reads from monitor_notifications. Each new incident inserts a row; clicking the notification or marking it read clears the badge. Notifications are per-user and don't replace email — they're a quick visual cue while you're already in the dashboard.

Webhooks

For Slack / Discord / PagerDuty fan-out, the natural integration point is the Webhooks product.

Incident events are pushed over Onelo's realtime stream — that's how the in-app bell and live dashboard update instantly (incident.opened / incident.resolved / incident.reopened, emitted from scheduler.py). The outbound Webhooks product (Slack / Discord / PagerDuty fan-out) does not yet emit these — backend/app/webhooks.py ships auth, waitlist, feedback and payment events only. Until incident webhooks land, bridge incident emails into chat.