Tax Setup / Where you can sell

Where you can sell

Your reach grows with your business. This page covers every place you can sell and exactly what the buyer pays in each case — the same way whether you're based in the EU or the UK. Set these toggles in Tax Setup → Registrations.

Every case below reads the same way: What it means · What you need · What the buyer sees. Skim the ones that match how you sell.

Your home country

🏠Selling in your own country

What it meansYour everyday domestic sales. Always on — it can't be turned off.

What you needNothing extra. Just your VAT status from step 2 of setup.

What the buyer seesyour VAT if you're VAT-registered (e.g. 23% in Poland, 19% in Germany), or 0% · exempt with the legal exemption note on the invoice if you're a small business.

EU consumers (B2C)

Selling to ordinary people in other EU countries follows a simple ladder that grows with your turnover. You don't do anything until you pass €10,000 of cross-border sales in a year.

🇪🇺Under €10,000 / year — automatic

What it meansBelow the EU-wide €10k cross-border threshold, you simply charge your own home rate (the “origin” rule).

What you needNothing — Onelo tracks the €10k (from sales made through Onelo) and emails you at 80% and 100%. Sales made outside Onelo count toward the legal limit too.

What the buyer seesyour home rate (or 0% if you're exempt — the sale counts as domestic under the threshold).

Once you pass €10k, you choose one of two paths:

	OSS	EX (small-business scheme)
In one line	Charge each buyer their own country's VAT	Charge 0% to the countries you declare
Best when	You're VAT-registered and selling broadly	You're small / exempt and sell to a few countries
You need	An OSS registration	An EX number + a list of destination countries
Ceiling	None — works from the first sale	€100,000 EU-wide turnover
Buyer sees	buyer-country VAT	0% · EX

OSS needs VAT registration; EX also works if you're exempt. EX isn't available for sellers based in Great Britain or Spain, and it only covers the destination countries you declare — anywhere you don't list is blocked until you add it or switch to OSS.

WhereDashboard→Settings→Payments & Tax→Tax Setup→3 · Registrations→Consumers (B2C)

In the row “LV2 · + EU consumers over €10k — choose a path”, click OSS (then tick “I am registered for OSS”) or EX. For EX, enter your EX identifier and tick the destination countries you declared (your home country and Spain are greyed out — EX is cross-border only, and Spain has no SME scheme). Finish with Save changes.

EU businesses (B2B)

🏢Selling to VAT-registered EU companies

What it meansWhen a business buyer enters a valid EU VAT number, the sale is “reverse charge” — you charge 0% and the buyer accounts for the VAT themselves.

What you needYour own VAT-EU number (intra-community). Turn on the Businesses (B2B) toggle. Independent of turnover — but an app set to “Sell only to {home}” blocks cross-border buyers, businesses included.

What the buyer sees0% · reverse charge once their VAT number is validated. If you haven't enabled VAT-EU, the B2B sale is blocked rather than wrongly taxed.

WhereDashboard→Settings→Payments & Tax→Tax Setup→3 · Registrations→Businesses (B2B)

Click Enable on “VAT-EU number (intra-community / VIES)”, then Save changes. From now on a buyer with a valid EU VAT number gets 0% reverse charge automatically.

The United Kingdom

The UK is outside the EU, so it's a separate, independent toggle — it works no matter which EU path you chose above.

🇬🇧UK consumers (B2C)

What it meansSelling to ordinary people in the UK. There's no €10k buffer — once you register, you charge from the first sale.

What you needA UK VAT registration (HMRC) and your GB… number. Turn on the + UK consumers toggle.

What the buyer sees20% UK when you're UK-registered, otherwise UK sales stay off.

🇬🇧UK businesses (B2B)

What it meansSelling to UK companies — reverse charge, just like EU B2B but validated against HMRC instead of VIES.

What you needThe same UK VAT registration as above. No separate setting.

What the buyer sees0% · reverse charge — the UK business accounts for the VAT.

WhereDashboard→Settings→Payments & Tax→Tax Setup→3 · Registrations→+ UK consumers

Tick “I am registered for UK VAT (HMRC)”, enter your UK VAT number (GB…), then Save changes. Not registered yet? Use the “Register at gov.uk ↗” link right next to the checkbox.

Selling the other direction

The same engine works both ways — only the labels differ depending on where you're based:

You are based in…	Selling to EU consumers	Selling to UK consumers	Businesses (cross-border)
The EU	OSS or EX over €10k set above	UK VAT registration 20% UK	EU B2B: 0% reverse charge. UK B2B needs your UK VAT registration 0% RC
The UK	Non-Union OSS — from the first sale buyer rate	Your home UK VAT 20% UK	EU B2B: 0% reverse charge. UK→UK B2B is a normal domestic supply 20% UK

UK sellers: to reach EU consumers you register for Non-Union OSS (there's no €10k grace period for non-EU sellers). For EU business buyers, you validate their VAT number — you don't need your own EU number.

See it before you go live

As you flip these toggles, the checkout preview at the bottom of Tax Setup updates instantly — one row per buyer type, showing exactly what they'd pay. A red blocked row means you're missing a registration that buyer needs; add it and the row turns charged or 0%.

Want every setting in one place? See Your options at a glance.